Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Do you, or does somebody you know, need help with daily living?
A care and support initial assessment provides advice and guidance about meeting your care and support needs.
It recommends whether a full assessment of your needs might be helpful to you.
This assessment (also called a route) helps us work out what type of support you may need. We will ask you questions about your care and support needs.
You can take the assessment if you are:
You can complete the assessment on behalf of somebody else, such as a friend or relative. You will need to have their consent to do this. You should get them to help answer the questions.
You should not take the assessment if you are:
There are 12 short multiple-choice questions. We ask you about your care and support needs such as:
Your answers will tell us if you need further help from us or from other organisations.
We may also ask you for personal information. This can include:
We keep your information private. We will only share it to help us assess and meet your care and support needs. This could be a doctor or a nurse. We will ask for your permission before we do this.
Once you have answered all the questions we will recommend what you should do next.
After you send us your details we will decide whether you need an assessment.
If you need a full assessment of your needs, we aim to contact you within one week. This is to book an appointment for someone from the assessment team to visit you at home within 28 days.
If you might need an assessment, a social care professional will call you and assess you over the phone. You can book this phone appointment when you send us your request. A telephone appointment might take up to an hour.
If we cannot help you over the phone then we will consider arranging a visit to assess you in person.
If you have any problems, please contact us.