Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Help with social care emergencies outside office hours.
The social care team carries out urgent assessments of adults, young people and children and solves more than 90 per cent of cases by giving telephone advice.
When you contact the emergency duty team the duty worker will need to know:
All information is treated in confidence. We can still talk to you even if you don’t want to tell us your personal details.
In an urgent situation the duty team will become involved to ensure safety. These situations could include:
Most cases are dealt with over the phone but there are some more urgent situations that may require a team member to visit you or the person with the problem.
You can still contact us. The team may be able to provide you with advice or refer you to someone else that can help.