Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Statements made in advertising must not mislead or omit any relevant information.
There are also specific legal requirements for traders to include details such as their name and a geographical address. And, where the advertisement is an invitation to buy, the price of goods or the way in which the price is calculated must be given, along with information about postage charges and the right to cancel a contract and return goods.
Adverts that offer credit must comply with consumer credit regulations and provide information including the total cost for credit and the annual percentage rate (APR).
Some advertising practices are also prohibited. These include:
In addition, the Advertising Standards Authority enforces the Advertising Codes. These aim to ensure advertising is "legal, decent, honest and truthful" and include rules that advertising must be responsible and must not mislead or offend. They set specific rules that cover advertising to children and for alcohol, gambling, motoring, health and some financial products. Financial advertisements relating to investments are regulated by the Financial Conduct Authority.
To reduce the amount of unwanted advertising material by direct mail or unsolicited phone calls you receive, you can register with the Mailing Preference Service and the Telephone Preference Service.
For Trading Standards business advice, please contact Trading Standards and we will be happy to help.