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What to do if you are unhappy with something at your child’s school and your child has SEND.
Every school has a governing body, or an academy trust in the case of an academy. School complaint procedures usually end with complaining to the governing body of the educational establishment. A complaint to the governing body should be addressed to the chair of governors (or head of academy trust). Please add ‘formal complaint’ at the top of any letters. If the school is a community or voluntary controlled school, you could also send a letter to the director in charge of local education services, often called the children and young people’s service.
Your complaint should include details of dates, times, meetings and decisions. Also, try to explain what harm your child or young person has suffered because of the school’s action or inaction, as this may help the governing body understand the substance of your complaint. Include what you would like the governing body to do to put things right.
The governing body is likely to pass your complaint to a panel of governors, who may invite you to a meeting to look at the case in more detail.
If the governing body does not give you a satisfactory response, the sections below outline a number of options depending on the type of complaint you have
For more information about school governors, see the GOV.UK running a school or college web page.