Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
See road closures due to flooding and advice for driving and staying safe during flooding.
Road closures due to flooding will be listed on our road closures and diversions page.
Please take care around flood water and do not walk or drive through flood water. Just a few inches of water can knock you off your feet, water could be contaminated and you can't see hazards such as lifted manhole covers.
Please respect road closure signs. Even if the flood water has receded, bridges and other structures may need to be inspected to ensure they are safe for use. Not only is removing signs dangerous, it is an offence.
Falling temperatures could result in ice on wet road surfaces. We will operate our gritting service where necessary, however, motorists are warned to take additional care as below-zero road surface temperatures could impact on many routes.
Wet road surfaces are a big hazard in wet weather. Please allow extra time for your journey, respect road closure signs and do not drive through flood water.
When driving in heavy rain:
Aquaplaning happens when the water on the road forms a cushion in between the road surface and your tyres. This can cause your car to skid or glide and you can lose control. It's a good idea to:
When driving through standing water:
More tips and advice on driving in the rain can be found at Safe Driving for Life.
Get more advice on driving in wet or winter weather.
If you suffer a power cut as a result of flooding call Northern Powergrid by dialling 105.
If there is an emergency and there is a threat to life, call the police on 999.
If it’s not an emergency and you want to contact the police, please dial 101. If waiting times are increasing you can request a call back on 101, just press 1 when prompted.
The police also advise that you consider installing the What3Words app onto your mobile phone, in case you need police assistance.
Please keep up to date with local weather reports and visit the Environment Agency’s website for the latest flood alerts in your area.
Drive according to the road conditions and don’t ignore road closure signs as they are closed for your safety.
Follow us on Facebook and Twitter for the latest updates and information.