Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Find out information on drains, sewers, septic tanks, and how report a problem with a private drainage system.
Private drainage systems such as septic tanks are the responsibility of the landowner. We have a statutory duty in the interests of public health to ensure that blocked and foul-smelling private drains are cleared.
Our environmental health team can investigate complaints about defective septic tanks, blocked or defective drains and bad smells or odours.
If the owner of the drainage system doesn't fix the problem we can serve a statutory notice and:
To report a problem with a private drain system that is not being dealt with by those responsible, please contact us.