Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Find advice about who to contact and what steps you should take to make a complaint about your private landlord or agent.
Your landlord, or agent, has a legal responsibility to manage your tenancy fairly.
They must also keep your home in good condition. When you are renting privately, you have responsibilities and rights too.
Problems with your landlord can be upsetting and stressful, but there is lots of support and advice to help you.
To make a complaint:
If your problem is with your agent, you can contact their Redress Scheme for free. Every letting agent is a member of a redress scheme and their job is to help you settle disputes. Find out more at the property redress scheme website.
You can find advice on the Shelter website about the following problems:
You can find advice on the Government website if your landlord is not meeting safety standards.
If you feel you are in immediate danger, or you are worried about your health or security, contact Citizens Advice through their website.