Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
Find out about recognised redress schemes that all letting agents and property managers in England must join.
The introduction of the redress scheme means that tenants, prospective tenants, landlords dealing with lettings agents in the private rented sector, as well as leaseholders and freeholders dealing with property managers in the residential sector, can complain to an independent person about the service received.
The aim is to make it easier for tenants and landlords to complain about bad service and prevent disputes escalating.
There are currently three schemes approved and designated by the Secretary of State. You can find out more about them by visiting:
We have a duty to enforce the order within Craven.
Letting agents and property managers who fail to comply with the requirement to belong to a redress scheme may be required to pay the authority a penalty up to £5,000.