Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This privacy notice is designed to help you understand how and why we process your personal data in relation to ‘my account’. This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council are a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). ‘my account’ allows a customer to apply for services via our customer portal.
We have appointed Veritau to be our Data Protection Officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
When you create a ‘my account’ you will be asked to provide certain categories of personal information. North Yorkshire Council will collect the following:
We collect this information to create “my account”, validate “my account” and enable you to apply for services within “my account’’.
This information will also be used to keep “my account” information current. From time to time we will contact you to ensure that the information it holds in “my account” is accurate and up to date.
This information will be used when you apply for services in the customer portal accessed online from our website.
Data held |
Retention period |
---|---|
Current customer information |
As long as a customer chooses to have a live customer account. If there are no outstanding/active services in “my account” and there has been no activity for 1 year you will be contacted by e-mail and asked if you would like your data and “my account” deleted. |
We rely on the following lawful basis to process your personal data:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.