Website and telephone payments Sunday 19 May
Our website and telephone payment systems are unavailable between 9am and 2pm on Sunday 19 May. You will not be able to pay for any council services on our website or over the phone during this time.
This notice should be read in conjunction with our corporate privacy notice.
North Yorkshire Council is a ‘data controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). North Yorkshire Council has been allocated funding from the Department of Work and Pensions (DWP) to provide additional help to people who may be struggling and feeling the financial pressures of paying their bills over the winter. NYC and the district/borough councils are working together to identify households who are eligible to receive this funding.
The council has appointed Veritau to be its data protection officer. Their contact details are:
Information Governance Office
Veritau
West Offices
Station Rise
York
North Yorkshire
YO1 6GA
Email: infogov@northyorks.gov.uk
Tel: 01904 552848
In order to identify eligible households and distribute the allocated funding, we need to collect the following personal data:
We collect your data for the following purposes:
The Revenues and Benefits team at North Yorkshire Council will collate personal information of eligible residents. This is to enable the council to make contact with the identified residents to inform them of the allocated funding and how to claim their payment.
Within North Yorkshire Council, data is shared with teams who are responsible for distributing the funding under the scheme:
Externally we share your data with:
Where it is suspected that fraudulent activity has taken place, the law requires us to share this information with relevant parties in order to investigate whether a crime has been committed.
We only hold your personal data for as long as is necessary to carry out our duties with respect to this processing.
Data held: Customer details – eligibility assessment and payment of funds
Retention period: For as long as is necessary to assess eligibility, distribute the funding and resolve follow up queries (no later than 31 March 2025)
North Yorkshire Council relies on the following lawful basis to process your personal data:
UK GDPR Article 6(1)(e) - processing is necessary for the performance of a task carried out in the public interest
The legislations and guidance that relate to this service includes, but is not limited to:
For more information about how we use your data, including your privacy rights and the complaints process, please see our corporate privacy notice.